Your Tote

Continue Shopping →


We use cookies to give you the best experience possible. By continuing we’ll assume you’re on board with our cookie policy.

Shipping fee now includes all duty, tariffs, and taxes. Free Shipping on orders over £125+ *Some exclusions may apply. Learn More

Customer Service

Thank You For Your Business!

You can reach our customer service at 1-844-PURE100 (toll-free) or

If you are inquiring about your order, please have your Order Number ready!

Your Account:

As of May 2015 all customers will need to create a new account on We recommend creating an account with the same email address you had used previously, so that if we need to retrieve information from an old account we are able to do so. If you don't remember the email address you used previously, or need assistance, please contact us at or 1-844-PURE100 and we will be happy to assist you! Some information like billing address and shipping address may need to be re-entered. We apologize for any inconvenience!


Please be sure that your billing address and billing zip code matches the information listed on your account for your credit or debit card. If this information does not match, your purchase will not be completed. If you attempt to make a purchase several times with mismatched billing information, you may see multiple charges on your billing statement. These extra charges will drop off and you will not be charged for them; you will only be charged for orders that go through with the correct billing address. However, your bank may hold these funds for several days before the extra charges disappear.

Once you have completed your order, please be sure and check your PayPal account for confirmation of payment. You should receive two confirmation emails: one from 100% Pure and one from PayPal. 

Gift Certificates

As of May 2015, we have moved to a new gift certificate system. If you have a PayPal gift certificate, please email us at with your gift certificate number and we will issue you a new gift certificate that will work with our new system. Please let us know which email address to use to issue the gift certificate. 

Please note that gift certificates purchased online can only be used on our website. 

Return Policy:

We accept returns & exchanges within 30 days. We hope you'll appreciate our exceptional quality and purity of our products and that you will love every 100% Pure item you purchase. We fully guarantee and stand by our products. You may return gently used product(s) by sending them back to:

Purity Cosmetics
2221 Oakland Rd
San Jose, CA 95131

Please be sure to include a copy of your receipt, and indicate how you would like your return to be processed:
A. store credit: to be used towards future orders
B. credit card refund (we cannot issue a credit card refund if a voucher or gift certificate was used during purchase, but we can issue a store credit)
C. even exchange 


Product Defects

If you believe you have received a defective product, please send a clear photo of the defect to along with your first and last name, order number, name of product, and lot code #. If you need help finding the lot code #, please feel free to give us a call at 1-844-PURE100.

Sending Returns Back

Please note that we cannot accept Certified Mail. If you would like to ensure your package has arrived to our offices, may we suggest using a mail service that offers a tracking number. We will process your return immediately after we receive it and send you a confirmation email. Once received, returns may take up to 30 days to process. Please note all shipping costs are non-refundable.

Free Gifts and Gift Sets

1. If you are requesting a store credit/refund of your entire purchase, we ask that you kindly return all items received in your order, including any promotional items received for free.
2. We cannot accept partial returns of gift sets or weekly specials. If you would like to return a gift set or weekly special, or any other items sold as a set, we ask that you kindly return the set as a whole.

3rd Party Retailers

If you have purchased your 100% Pure products through a 3rd party retailer, please contact the store for more information on their return policy.


If you have any questions or concerns regarding our return policy, please don't hesitate to contact us: 1-844-PURE100 or

Website Promotions

Some promotions cannot be combined. To qualify for the "gift with purchase", your order total must exceed or meet the minimum (which varies) after all coupons, vouchers, and discounts have been applied, and before taking into account tax or shipping costs.

Notice To The Customer

Please note that in order to maintain lower shipping fees to our customers, customers will be responsible for any customs and duties assessed for their packages.

Please note that all shipping costs are non-refundable

**Please see Shipping FAQs on the FAQ page for more information.

Scroll Up